| 1. |
Returns must be
given an authorization number by a Sales Representative.
|
| 2. |
The customer
must provide the Sales Representative with an itemized list of the
part numbers and the quantities that are being returned.
Based upon the list the Sales Representative reserves the right to
either approve, in full or part, or disapprove the return.
|
| 3. |
|
Only individually boxed components in resalable
condition will be accepted for return.
No credit will be issued on unauthorized returns,
bulk items, custom manufacturing, obsolete part
numbers, discontinued part numbers or items that were
purchased more than 1 year prior.
All items submitted for a return must be packed in an
orderly fashion, with the contents accurately documented
on the outside of each box.
|
|
| 4. |
|
Items returned within the first
30 days of delivery (with the exception of defective
items) will be assessed a 10% restocking fee. Returns
received between 30 - 60 days will be assessed a
25% restocking fee. Returns after 60 days prior to 1
year will be assessed a 50% restocking fee.
Fees
will be based on current market value. Rockford is not
liable for customer return freight fees, travel time or any
delays.
Defective parts
will be replaced with corrected part once defective part has
been received! |
 |
|
| 5. |
Any items
returned without a proper authorization number, or items not listed
on the return will not be credited. Items will be returned to the
customer at customer’s expense. Customer must provide proof of
purchase to include packing slip number!
|
| 6. |
All returns must
be received within 30 days of original issuance of the authorization
number. (RGA#) Returns arriving after 30 days of original
authorization will be refused.
|
| 7. |
The customer
will pay all freight charges to Rockford. Customer will be credited
freight on defective parts once part is received and
inspected.
|
